Terms & policies

Privacy Statement

General information

Through our online service tcglfx.com, a market place of domain names provided on our website, we will process personal data. We highly value the privacy of our customers and observe due care in processing and protecting personal data.

Because we value your privacy, we:

• process personal data in compliance with the requirements laid down by the General Data Protection Regulation (GDPR) and other privacy legislation;
• keep developing ourselves in providing even more privacy friendly services.

Please read this privacy statement carefully. This privacy statement is primarily directed to those using the website as a private person or as an employee of a client. Company data is only covered by this privacy statement if the data can be traced back to a natural person.

Compliance Management

T-Crater recognizes the importance of complying with all relevant laws, rules, regulations, policies and standards. T-Crater is committed to having strong management discipline and best-in-class controls in our compliant environment. As a globally regulated entity, T-Crater must meet strict financial standards, including capital adequacy and audit requirements.

T-Crater's client funds are kept in isolation in bank accounts, and all client funds are managed in accordance with client fund processing rules and deposited in T-Crater's funds separately. Client funds are not used for any operating expenses or purposes.

keep secret

T-Crater maintains the most appropriate controls and oversees the internal and external transfer of confidential and sensitive client information by the company on a “need to know” basis. T-Crater will not knowingly disclose customer information except at the request of the customer or as required by law.

Contact Form and Newsletter

If you fill out a contact form on the website or send us an email, the personal data you provide will be retained for as long as is necessary to fully answer and correctly handle your message or email, depending on the nature of the form or the content of your email.

We collect your:

• name;
• email address;
• message.

We may contact you to perform our legitimate business purposes, for example to discuss transaction related topics with you:

• by email
• or telephone.

We use the personal data provided by you or which we found on your website, all in accordance with the GDPR and direct marketing laws.

We have a newsletter to inform those interested in our products and/or services. If you are a customer, your email address will be added to the list of subscribers unless you opt-out. In this case, we have a legitimate interest for sending you the newsletter. The newsletter informs you about developments of tcglfx.com.

Cookies

We use very few cookies.

What cookies do we use on tcglfx.com? We use analytical cookies to be able to measure user-interactions on our website and we use messenger cookies to provide a live chat on our website.

We use cookies from Google Analytics, Google Tag Manager and Intercom. We entered into a data processing agreement, the last numbers of your IP address have been masked and we did not allow these parties to use your personal data for other services offered by them or partners.

Third-party Websites

This statement is not applicable to third party websites if these are connected to this website, for example through links. We cannot guarantee that these third parties will handle your personal data in a secure and careful manner. We kindly recommend you read these websites’ privacy statements before making use of these websites.

Encryption

T-Crater adopts SSL (Secure Sockets Layer) network security protocol to provide security for data communication between the company and customers, to protect customers when they conduct transactions through the company and to ensure the privacy of all customer information.

• (1) User identity and server authentication policies to ensure that data is sent to the correct client and server;
• (2) Encryption is performed during data transmission to prevent data from being stolen in the middle and being used by third parties without authorization;
• (3) Maintain data integrity and ensure that data is not changed during transmission.

Privacy rights

You can always contact us if you have any questions regarding our privacy policy. We would also like to inform you on your privacy rights. You have the right to:

• Access;
• Rectification;
• Erasure;
• Restrict data processing;
• Data portability;
• Object to data processing; and,
• Not to be subject to a decision based solely on automated processing.

These rights may be subject to conditions.

You may submit any notice regarding privacy to [email protected] . Please add in the subject line “Personal Data”.

The ensure that a request / objection regarding your personal data has been submitted by you, we may request a copy of your identification. If necessary, please make sure your photo, MRZ (machine readable zone, the strip with numbers on the ID certificate), document number and Citizen Service Number are made invisible to protect your privacy.

We will respond to your request without undue delay.

If you have any complaints about our processing of personal data, please let us know. You also have the right to file a complaint at the supervisory authority (Autoriteit Persoonsgegevens).

Changes to this Privacy Statement

Data protection legislation is subject to changes and developments. We reserve the right to modify this statement at any time. We recommend that you review this statement regularly, so that you remain informed of any changes. We will notify our customers if any material changes are made to this privacy statement.

Domain transaction privacy: We never share the sale price of a domain without the consent of the Transferee or Provider. When both parties allow us to share the sale price of a domain, we might share the sale data with third parties if it’s beneficial for the industry.

Version: December 2019